Legal
Refund & Cancellation Policy
Last updated: 28 July 2026
This Refund & Cancellation Policy explains how Sabxi Private Limited (“SABXI”) handles order changes, cancellations, replacements, and refunds for the SABXI app and related services. It forms part of our Terms of Service.
1. Perishable products
SABXI prepares cut vegetables, cut fruits, juices, smoothies, Mixed Packs, and whole produce after you order. Because items are fresh and made to order, cancellation and refund windows are shorter than for packaged retail goods.
2. Cancelling an order
- Before prep starts: You may cancel in the app (or via support) while the order is still in a cancellable status. A full refund of the order amount (excluding non-refundable fees if any were disclosed) will be issued to the original payment method.
- After prep or dispatch: Cancellation is generally not available once cutting, pressing, packing, or rider assignment has begun, because the product is perishable and made for you.
- If the app does not allow cancel, contact support immediately at info@sabxi.com or in-app chat — we will confirm whether cancellation is still possible.
3. When we may cancel
We may cancel if your address is outside the delivery zone, payment fails, an item is unavailable, studio capacity is exceeded, or we suspect fraud. You will receive a full refund for amounts paid for that order.
4. Issues after delivery
Contact us as soon as possible (ideally within a few hours of delivery) if:
- Items are missing, wrong, or incomplete
- Packaging is damaged and product quality is affected
- Produce arrives spoiled, wilted, or clearly not fresh
- You received someone else’s order
Please share your order ID and photos when relevant — this helps us fix the issue faster and improve our studio.
5. Replacements and refunds
Where we confirm a quality or fulfilment issue attributable to SABXI, we will typically offer (at our discretion, based on the case):
- A replacement of the affected item(s) on the next available slot, or
- A partial or full refund for the affected item(s) or order, or
- App credit of equivalent value
Refunds are processed to the original payment method. Bank or wallet timelines (often 5–10 business days) are controlled by your payment provider.
6. What is generally not refundable
- Change of mind after prep or dispatch has started
- Incorrect address or phone number provided by you
- Inability to receive the order when the rider arrives (unless we failed to attempt delivery as shown in tracking)
- Taste or cut-style preference disputes where the order matched what you selected (we will still listen — contact support)
- Delays caused by traffic, weather, building access, or force majeure, unless we cancel the order ourselves
7. Subscriptions
You can pause or cancel a subscription for future deliveries from the app. Charges already processed for a delivery that was prepared or completed follow the same rules as one-time orders. Cancel before the cutoff shown in the app to avoid the next day’s charge.
8. How to request help
- Open the SABXI app → your order → support, or
- Email info@sabxi.com with order ID, issue, and photos
We aim to respond within one business day.
9. Consumer rights
Nothing in this policy limits rights you may have under applicable Indian consumer protection law.